Help & FAQs

Saberlight lightsabers are designed for full-contact dueling and can withstand heavy use. Our blades are crafted from high-strength polycarbonate - shatterproof with a slight flexibility to prevent breaks during intense duels. For the heaviest duels, we recommend the RGB core, which delivers robust performance even under strong impacts. Neopixel blades rely on an internal LED strip that can be damaged by heavy blows, whereas the RGB-core design offers greater resilience in demanding dueling scenarios.

A soundfont is a special file bundle that lets you customize the sounds and blade animations on electronic lightsabers. It includes collections of .wav audio files and coding instructions that control how effects like motion swings, blaster deflects, and idle hums are heard and displayed. By uploading different soundfonts, users can completely change the saber’s audio-visual experience.

One fun feature of soundfonts is that every time you switch from one to another, the lightsaber plays a quote from a famous movie. This adds a unique and personal touch, making the lightsaber not only sound cool but also bring in memorable moments from films.

In short, soundfonts transform a standard lightsaber into a dynamic, customizable tool that reflects your style and favorite sounds, making every battle or display truly unique.

Soundfonts and sound effects are closely related but serve different roles in audio design. Sound effects are individual sounds like ignition, motion noises, blaster deflections, and clashes. They provide the raw audio elements used in games, movies, or other media to create immersive experiences.

Soundfonts, on the other hand, are collections or sets of sound samples that give these sound effects a particular style or character. Essentially, soundfonts modify how sound effects are heard by altering their tone, texture, and ambiance. For example, the same blaster sound effect can feel futuristic or retro depending on the selected soundfont.

What makes soundfonts interesting is that they always contain these basic sound effects, but each soundfont presents them with a unique flair. This means that switching soundfonts changes the feel of familiar sounds, adding variety without changing the core effect.

Yes, two hilts can be connected to create a double-bladed lightsaber. To do this, at least one of the lightsabers must have a threaded hilt connector that allows the two handles to screw together securely. If neither lightsaber has this threading, the good news is you can purchase a lightsaber connector designed specifically for this purpose. These connectors act like a bridge, joining two separate hilts to form a stable, double-bladed weapon.

This setup is popular among fans and collectors who want to replicate iconic double-bladed lightsabers seen in movies or create their own unique designs. Whether for display or role-play, connecting hilts is a practical way to transform two single lightsabers into one impressive, double-ended weapon.

Changing your device to silent mode is simple and usually involves pressing a button briefly. Typically, this action cycles through three sound levels: high sound, low sound, and mute (silent). For example, if you press the volume or sound button once, the device might switch from loud to quiet. Press it once more, and you enter silent mode with no sound alerts. This stepwise change helps you quickly adjust notifications based on your environment. Whether you’re in a meeting, at the movies, or just need peace and quiet, mastering this button press can save you from awkward situations caused by unexpected noises. Just remember: a quick press moves you between high, low, and silent sound settings, making it easy to find the right volume in any situation.

To connect your lightsaber to the app, first ensure that the lightsaber’s core is either an S-RGB or an SNV4 Pro model, as these are compatible with Bluetooth connection. Next, open your device’s app store and search for “ForcePark V2.” Download and install the app to get started.

Once installed, turn on your lightsaber and enable Bluetooth on your device. Open ForcePark V2 and follow the prompts to pair your lightsaber with the app. The app will detect nearby lightsabers and guide you through the connection process.

If you need detailed guidance or run into any issues, check our Support tutorial section. This tutorial provides step-by-step instructions, troubleshooting tips, and additional features for customizing your lightsaber’s lighting and sound effects.

Enjoy bringing your lightsaber to life with just a few taps!

Sometimes your lightsaber might not turn on or work properly. If that happens, the first thing to try is reinstalling the battery. Remove the battery from the case carefully, then check the battery compartment, especially the spring that holds the battery in place. Over time, the spring might get bent or lose tension, causing poor contact. Gently adjust the spring to ensure it pushes the battery firmly against the contacts when reinserted. After that, put the battery back and try turning on the lightsaber again. This simple process often solves the problem without needing any tools or replacements. Keeping the battery contacts clean and the spring properly aligned helps your lightsaber stay powered and ready for action whenever you need it.

The simple answer is no: the charging port cannot be used to read SD cards. This limitation is due to differences in protocols. Charging ports are designed primarily for power transfer and, in some cases, basic communication like firmware updates, but they don’t support the data protocols necessary for accessing SD card storage.

To read data from an SD card, you need a dedicated card reader. These devices are built to handle the specific signals and data transfer speeds required, ensuring smooth reading and writing operations.

However, when it comes to the Proffie core - a popular programmable chip for custom lightsabers - you can use the charging port for something quite useful: resetting the programming on the chip. While it can’t read SD cards, the charge port acts as a convenient interface for reprogramming the device, making maintenance and updates easier.

In summary, think of the charging port as a power and reset gateway, and the SD card reader as the dedicated door to your stored files.

If you're wondering whether you can replace the SNV4 Pro core with a Proffie core, the answer is yes! Both the SNV4 Pro and Proffie cores are designed for Neopixel lightsabers, meaning they work with pixel blades that light up individually. This compatibility allows you to swap one core for the other without needing to buy extra parts like new blades or batteries.

Switching cores can be a great way to upgrade your lightsaber’s features, as the Proffie core offers highly customizable sound and lighting effects through its open-source firmware. Just make sure the physical dimensions fit your saber’s hilt, but electronically, they are interchangeable. In short, if you want to experiment or upgrade your saber’s performance, replacing the SNV4 Pro with a Proffie core is a straightforward and effective choice.

If you need to reset your Lightsaber Core, downloading your configuration file first is a smart step. This file contains all your personalized settings, so you can quickly restore your setup after resetting. To download the config file, simply click the provided link or button labeled “Download Config” or “Download Configuration File," in our online user manual. Once clicked, your browser will save the file to your default downloads folder.

Make sure to keep this file in a safe place, as it’s your backup to get everything back to how you like it. After resetting your device, you can upload this config file to restore your settings without the hassle of redoing everything manually. It’s an easy way to keep your Lightsaber Core running smoothly with minimal downtime.

The Proffie Core lightsaber, popular in custom lightsaber communities, operates a bit differently when it comes to powering down. Due to its design and safety protocols, the lightsaber can't be fully turned off through software commands. Instead, it enters a standby mode when "turned off," where it significantly reduces power consumption but still draws a small amount of current. If you want to completely power down the lightsaber, you need to physically remove the battery. This ensures no electrical power runs through the system at all. While this might seem inconvenient, it helps protect the electronics and maintains quick startup times when the saber is used again. So, think of Proffie Core's "off" mode more like a low-power sleep rather than a full shutdown, with battery removal as the only true way to switch it off completely.

Removing the battery from the core safely is important to avoid damage or injury. The video shows a clear, step-by-step process to do this correctly. https://www.youtube.com/watch?v=nyh99ywGKAc First, make sure the device is powered off and unplugged to eliminate any risk of electric shock. Then, carefully open the core’s casing as demonstrated. The battery is usually secured with clips or screws; gently release or unscrew these without forcing anything. Slowly disconnect the battery connector, taking care not to pull on the wires directly. Finally, lift out the battery smoothly. Following these precautions helps protect both you and the device. Watching the video closely will give you the best visual guide to each step, making the whole process easier and safer. If you’re unsure at any point, it’s always best to consult a professional or refer to the device’s manual.

You Don’t Have to Choose Just One! With Saberlight lightsabers, choosing a blade color is easy - and fun! Thanks to built-in LED lighting, each saber offers 12 vibrant colors you can switch between instantly with just a click of a button. Whether you want classic blue or a bold red, changing your saber’s color takes seconds.

For even more customization, the S-RGB and SNV4 Pro models let you create an infinite range of blade colors using the ForcePark V2 app. This means you can design a color that perfectly fits your style or mood without any limits.

Ready to get started? Check out online guide for simple instructions on changing and customizing your blade colors. With Saberlight, your lightsaber is as versatile as your imagination

At Saberlight, we strive to make your shopping experience smooth and convenient. That’s why we support all major payment methods, including credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. Whether you prefer to pay instantly or through a secure online platform, you’ll find an option that suits your needs.

If you don’t see your preferred payment method listed during checkout, don’t worry - our customer service team is here to help. Just contact us directly, and we’ll work with you to find the best solution. Paying for your order with Saberlight has never been easier or more flexible.

Paying for an order by credit or debit card is straightforward and secure. First, fill in your order information, which usually includes your name, shipping address, and contact details. Once completed, proceed to the payment section and select the credit or debit card option. You will need to enter your card details, such as the card number, expiration date, and the CVV code found on the back of your card. Double-check the information to avoid any errors. After submitting your payment, the system will process the transaction, and you should receive a confirmation message or email. Always ensure your connection is secure, especially when entering sensitive details, to keep your payment safe. This simple process lets you complete your purchase quickly and conveniently from anywhere.

If you didn’t receive an order confirmation email, don’t worry—there are a few common reasons why this might happen. First, check your email’s spam or junk folder; sometimes confirmation emails get filtered there by mistake. If you still can’t find the confirmation, it’s possible your order didn’t go through successfully or there was a technical issue.

To be sure, please contact our customer service team with your order details. They can verify whether your order was received, help resolve any problems, and resend your confirmation if needed. Acting quickly will ensure your order is processed smoothly, so don’t hesitate to reach out if you’re unsure or haven’t seen an email after placing your order.

Absolutely! If your package is still in the pre-shipping stage, you can contact us to update your order details. This includes changes to the shipping address, payment information, or items ordered. However, please note that canceling an order may involve an additional fee, depending on the timing and our cancellation policy. To ensure your request is processed smoothly, reach out to our customer service as soon as possible. Once the order has shipped, changes or cancellations might no longer be possible. We’re here to help make your shopping experience easy and worry-free, so don’t hesitate to contact us with any questions about your order status.

When you order items from another country, you might have to pay import taxes, customs duties, or clearance fees. These extra charges depend on the rules and regulations of your country. It’s important to remember that such costs are not included in the price of the item or the shipping fee, which means you’ll be responsible for them if they apply. To avoid surprises, it’s a good idea to check with your local customs office before placing an order. They can provide detailed information about any potential import costs and how they are calculated. By being informed ahead of time, you’ll ensure a smoother and worry-free delivery experience!

When you try to pay with a credit or debit card and see the decline message “Do Not Honor,” it means the card issuer has refused the transaction. One of the most common reasons is that the cardholder doesn’t have enough funds in their account or has exceeded their credit limit. However, it can also occur if the card is reported lost or stolen, flagged for suspicious activity, or if the bank’s security rules block the purchase.

From a shopper’s perspective, this message is vague because it doesn’t specify the exact problem. The best step is to contact your bank or card issuer to understand why the payment was declined and resolve any issues. Merchants usually can’t override this code, so addressing it with the bank is essential to get your card working again.

In short, “Do Not Honor” is a general decline that signals the bank’s refusal, often linked to funds or security, and prompts you to check with your card provider for more details.

Yes, we ship worldwide! Wherever you are in the galaxy, you can order your favorite lightsabers from us. We’re pleased to offer free standard shipping on all sabers, making it easier than ever to get your hands on the perfect lightsaber.

However, sometimes shipping might be temporarily paused to certain regions due to unavoidable circumstances (think: Sith invasions or intergalactic disturbances). If you can select your country during checkout, that means we can safely deliver there. So go ahead, place your order with confidence - your new lightsaber is on its way, no matter where you’re located!

It mainly depends on your location. Typically, we take 1-2 business days to process and ship your order. Once shipped, delivery usually takes around 5-7 business days. Most customers receive their packages within one week, making the wait quick and easy.

For international orders, please note that some packages need to clear customs before they can be tracked or delivered. This step can sometimes add a little extra time to your delivery.

We recommend keeping an eye on your tracking information for the latest updates once your parcel is dispatched. If you have any concerns, feel free to get in touch with our customer service team for assistance.

We've made it simple! Once your order is shipped, you'll receive an email containing a tracking number. This number is your key to following your package’s journey from our warehouse to your doorstep.

To track your order, just visit our tracking page and enter the tracking number provided in the email. This way, you can see real-time updates on your shipment’s location and planned delivery date. If you haven't received your tracking email yet, your order is probably still being prepared.

We offer tracking on every order to keep you informed and give you peace of mind. Happy shopping and safe tracking!

Once an order has been shipped, changing the delivery address is unfortunately not possible. To avoid any inconvenience, please contact us as soon as possible if you need to update your address - ideally before your order is dispatched. If your order is already on its way, we will try to coordinate with our shipping partners to redirect the package, but please note that any additional costs for this service may be charged to you. Acting swiftly helps ensure your order reaches the right place without delay or extra fees.

Yes, many services and sellers can deliver items directly to a post office box (PO Box). A PO Box is a secure mailbox located at a postal facility that allows you to receive mail without providing a street address. It’s especially handy if you want your packages or letters delivered safely and privately.

However, it's important to note that not all delivery services or couriers can deliver to PO Boxes. For example, while the national postal service usually accepts deliveries to PO Boxes, private carriers like UPS or FedEx often require a physical street address instead.

If you plan to use a PO Box for deliveries, always check with the sender or delivery company to ensure they support this option. Using a PO Box can be a convenient way to keep your mail secure and accessible, especially if you move frequently or want to protect your home address.

We ship orders from warehouses located in the AU, the USA, the UK, and Hong Kong. However, to ensure the highest level of protection for our electronics—especially lightsabers - most orders are carefully packaged only after they are placed. Because of this specialized packaging process, the majority of lightsaber shipments come directly from our Hong Kong warehouse. This approach helps safeguard your electronics during transit, providing you with a reliable and secure delivery experience regardless of your location.

When you order a lightsaber along with extra accessories, the packaging is thoughtfully organized to keep everything safe and convenient. Typically, since lightsaber orders are packaged only after the complete order is placed, any additional accessories you add will be neatly included inside the same box as your lightsaber. This way, you receive everything together without extra packages cluttering your doorstep. However, if your order consists exclusively of accessories and no lightsabers, those accessories will be shipped in their own dedicated box. This approach helps streamline the shipping process while protecting your items, ensuring they arrive in perfect condition. So, whether you’re buying one lightsaber with a few extras or just a set of accessories, rest assured that packaging is handled smartly to give you a smooth and satisfying delivery experience.

When you check your order status online and see the term “fulfilled,” it means that the seller has prepared your package for shipment by creating a shipping label. At this stage, your package is ready and waiting for the carrier (like DHL, UPS, or FedEx) to pick it up from the facility.

It’s important to know that “fulfilled” does not mean your order has been delivered yet. Instead, it’s an intermediate step showing that your order is officially processed and on its way to shipping, but it hasn’t left the warehouse or reached your address.

So, if your order status says “fulfilled,” just hang tight! The next updates will let you know when your package is actually out for delivery or delivered.

Yes, Saberlight lightsabers come with a solid one-year warranty covering any failures caused by defective craftsmanship. This means if you encounter any issues with your lightsaber within the first year after purchase, Saberlight will repair or replace it free of charge, ensuring you get the best experience possible without extra cost.

After the one-year warranty expires, you can still have your lightsaber repaired if it malfunctions. However, any replacement parts needed at that stage will come with an additional fee. This policy demonstrates Saberlight’s commitment to quality and customer satisfaction, making it easier for fans to enjoy their sabers worry-free for years to come.

If you encounter any issues with your lightsaber, starting the warranty process is simple. First, contact us and clearly describe the problem. To help us understand the issue better, please include photos, videos, or any other supporting materials. Don’t forget to provide your order information as well - this helps us verify your purchase quickly.

After receiving your details, we will discuss the problem with you via email. This step allows us to assess the situation and decide if a factory return is necessary. If repair or replacement requires sending the lightsaber back to us, we will then provide you with all the shipping instructions.

By following these steps, we aim to resolve your warranty request smoothly and efficiently, getting your lightsaber back to perfect condition as soon as possible.

If you’re wondering about returns, here’s what you need to know: we gladly offer replacements or repairs for any products damaged due to non-man-made reasons, such as accidents during shipping or natural defects. This means if your product arrives damaged or breaks without misuse, we’ll take care of it.

However, we do not accept returns or provide refunds for lightsabers unless there is a manufacturing defect. If the lightsaber works as intended and looks good, but you simply don’t like it, unfortunately, we can’t take it back or offer a refund. Our goal is to ensure quality and satisfaction within the framework of product integrity, so please check the product details carefully before purchasing.

In short: damages not caused by you? We’ll fix or replace it. Simply not your taste? No returns or refunds, unless there’s a fault from manufacturing.

No, unauthorized returns without prior contact are not permitted. Due to the large volume of orders we process daily, sending returns without informing us first can lead to your package being lost or misplaced. We want to ensure your return is handled smoothly and efficiently, which is why it’s important to get in touch before sending anything back.

By contacting us first, we can provide you with the correct return instructions and ensure your package is tracked properly. Please note that we are not responsible for any losses arising from unsolicited returns. So, to avoid any inconvenience or loss, always reach out to our customer service before returning your order.