At SABERLIGHT, we want you to be happy with your purchase.
This Returns & Refunds Policy explains how returns, refunds, exchanges and faulty-product claims are handled for purchases made through the SABERLIGHT website.
SABERLIGHT serves customers worldwide, including customers in Australia, the United Kingdom, the United States, Germany, France, Japan and other international markets.
This policy applies together with your rights under applicable consumer protection laws. Nothing in this policy excludes, restricts or limits any consumer guarantee, statutory right, cancellation right, refund right or other protection that cannot legally be excluded or limited.
14-Day Change-of-Mind Returns
Where permitted by law, SABERLIGHT offers a 14-day change-of-mind return period for eligible products.
If you change your mind about your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a voluntary change-of-mind return, the product must generally be:
-
In its original condition
-
Unused or only handled to the extent reasonably necessary to inspect the product
-
Complete with all included accessories and components
-
Returned in its original packaging where reasonably possible
-
Free from damage caused by use beyond reasonable inspection
-
Accompanied by valid proof of purchase
Some products or purchases may not be eligible for a voluntary change-of-mind return where permitted by law.
Please contact us before sending anything back. Returns sent without prior approval may be delayed or may not be accepted.
This voluntary 14-day return policy does not affect any mandatory cancellation, withdrawal, refund, repair or replacement rights that apply to you under local law.
European Union and United Kingdom Customers
If you are located in the European Economic Area, you generally have a statutory right to cancel many online purchases within 14 days of receiving the goods without giving a reason, subject to applicable legal exceptions.
If you are located in the United Kingdom, online customers generally have the right to cancel within 14 days of receiving their goods, followed by a further 14 days to return them.
Where a statutory cancellation or withdrawal right applies, it takes precedence over our voluntary returns policy.
For eligible statutory cancellations, we will provide refunds in accordance with the applicable law, including any delivery costs that we are legally required to refund.
Unless the product is faulty, incorrect or otherwise covered by a legal remedy requiring us to pay the return cost, the customer may be responsible for the direct cost of returning an unwanted item where permitted by applicable law.
Products that have been used beyond what is reasonably necessary to inspect them may be subject to a lawful deduction for diminished value where applicable.
Australia Customers
For customers in Australia, Australian Consumer Law guarantees apply automatically to eligible consumer purchases.
These guarantees cannot be excluded or removed by a returns policy.
If a product has a problem covered by a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.
A change of mind by itself does not generally create an Australian Consumer Law right to a refund or replacement.
However, SABERLIGHT's voluntary 14-day change-of-mind return policy may apply where the eligibility requirements in this policy are met.
Nothing in this policy limits your rights under the Australian Consumer Law.
United States Customers
Return and refund rights in the United States can vary depending on the state where you live and the circumstances of your purchase.
Our voluntary 14-day change-of-mind return policy applies where the eligibility requirements are met, subject to applicable law.
Nothing in this policy limits any mandatory rights or remedies available to you under applicable federal or state law.
If you receive a defective, damaged or incorrect product, please contact us so that we can assess the issue and provide an appropriate remedy.
Japan Customers
For customers in Japan, returns, cancellations and refunds are subject to this policy and applicable Japanese consumer protection laws.
Our voluntary 14-day change-of-mind return policy may apply where the eligibility requirements are met.
Nothing in this policy is intended to exclude or limit any mandatory rights or protections available to customers under applicable Japanese law.
Cancelling an Order
If you need to cancel an order, please contact us as soon as possible at:
We recommend contacting us within 24 hours of placing your order if you wish to request a cancellation.
We will make reasonable efforts to stop an order before it enters processing, assembly, packing or shipping.
However, because some orders may enter processing shortly after being placed, we cannot guarantee that a cancellation request made within 24 hours will always be possible.
If your order has already been processed, assembled or shipped, voluntary cancellation may no longer be possible and the order may need to be handled as a return instead.
This does not affect any statutory cancellation or withdrawal rights that apply to you under applicable law.
Order Cancellation After Processing
Once an order has entered processing, assembly, packing or shipping, it may not be possible for us to cancel it before delivery.
If cancellation is no longer possible, you may need to receive the order and then follow the applicable return process.
Where a customer is exercising a statutory cancellation or withdrawal right, the applicable statutory rules will apply.
Where a customer is requesting a voluntary cancellation outside a statutory right, any reasonable return, shipping or handling costs may be the customer's responsibility where permitted by law.
We will not charge a fee that is prohibited by applicable consumer law.
Faulty, Defective or Damaged Products
We stand behind the quality of our products.
If you receive a product that is faulty, defective, damaged, unsafe, materially different from what you ordered, or otherwise fails to meet applicable consumer guarantees or legal requirements, please contact us as soon as reasonably possible.
You do not lose your legal consumer rights simply because a particular reporting period in this policy has passed.
To help us assess the issue, please provide:
-
Your order number
-
Your name and email address
-
A description of the problem
-
Clear photographs showing the issue
-
A short video where the issue involves electronics, lighting, sound or another function that is difficult to demonstrate through photographs
Our support team may first provide troubleshooting instructions where appropriate.
If the product is confirmed to have a fault, we will determine the appropriate remedy based on the circumstances and the laws applicable to your purchase.
Depending on the situation, this may include:
-
Repair
-
Replacement parts
-
Replacement of the product
-
Refund
-
Partial refund
-
Another remedy required or permitted by applicable law
We will not require you to pay costs that we are legally required to cover in connection with a faulty or defective product.
Major Product Problems
Where applicable law provides different remedies for major or substantial product failures, those rights will apply.
For example, under the Australian Consumer Law, a major failure may give a consumer the right to choose between a refund and replacement, as well as potentially other remedies.
The appropriate remedy will depend on the circumstances and the law applicable to your purchase.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials.
Contact us as soon as possible with:
-
Your order number
-
Photographs of the package
-
Photographs of the product
-
A description of the damage
We will work with you and, where appropriate, the shipping carrier to resolve the issue.
Incorrect or Missing Items
If you receive the wrong product, an incorrect configuration or an order that is missing an item, please contact us as soon as possible.
Please provide your order number and photographs of the items received.
If we have made an error with your order, we will work with you to correct the issue without charging you for the correction where required by applicable law.
Accessories and Service Add-Ons
Certain accessories, consumables or service add-ons may be identified as non-returnable or final sale.
However, a “final sale” designation does not remove any statutory consumer rights.
If an accessory or service add-on is faulty, defective, incorrect or otherwise covered by a mandatory consumer protection right, please contact us.
We recommend confirming compatibility before purchasing accessories or add-ons.
If you are unsure whether an accessory is compatible with your lightsaber, contact our support team before placing your order.
Customised and Special-Order Products
Where a product has been personalised, customised or made specifically to a customer's requirements, it may not be eligible for a voluntary change-of-mind return where permitted by applicable law.
This does not affect any statutory rights relating to faulty, defective, incorrect or non-conforming products.
If you are unsure whether a product qualifies as customised or made to order, please contact us before purchasing.
How to Request a Return
Please contact us before sending your product back.
Email:
Please include:
-
Your order number
-
Your name
-
The email address used to place the order
-
The reason for the return
-
Photographs or video where relevant
-
Any other information requested by our support team
Once your return request has been reviewed, we will provide return instructions where the return is approved or otherwise required.
Do not send products to an address obtained from an old order, previous communication or third party.
Always use the return address and instructions provided by SABERLIGHT for your specific return.
Return Shipping Costs
For voluntary change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.
For faulty, defective, incorrect or damaged products, SABERLIGHT will cover return costs where we are legally required to do so.
For customers exercising statutory cancellation or withdrawal rights, return shipping costs will be handled in accordance with the laws applicable to the purchase.
For example, EU consumers may generally be responsible for return postage during the 14-day withdrawal period if they were properly informed of this obligation before purchase, while defective goods are treated differently.
Return Condition
Returned products should be packaged securely to help prevent damage during transit.
Where a voluntary change-of-mind return is being requested, the product should be in its original condition and include the original accessories and components.
If an item has been damaged, used beyond reasonable inspection, modified or returned incomplete, we may be entitled to make a lawful deduction from a voluntary refund where applicable.
We will not make deductions that are prohibited by applicable consumer law.
Refunds
Once we receive and assess an approved return, we will process the applicable refund.
Refunds will generally be issued to the original payment method used to place the order unless otherwise agreed or required by law.
The time required for funds to appear in your account depends on your payment provider or financial institution.
For statutory refunds, we will process the refund within the timeframe required by the applicable law.
For voluntary returns, we aim to process approved refunds promptly after the returned product has been received and assessed.
Your bank or payment provider may then require additional processing time before the funds appear in your account.
Original Shipping Costs
Where required by applicable law, eligible statutory cancellations may include a refund of the standard delivery charge originally paid by the customer.
Additional charges paid for an upgraded or express delivery service may not be refundable where the applicable law permits this.
For voluntary change-of-mind returns, original shipping costs may be non-refundable where permitted by law.
Refunds for Faulty Products
If a product is confirmed to have a fault that gives you a legal right to a refund, we will process the refund in accordance with the applicable law.
We will not require you to accept replacement parts instead of a refund where applicable law gives you a right to choose another remedy.
Where the law gives SABERLIGHT a right to repair or replace a product before a refund is available, we may do so.
Refund Processing Times
Once a refund has been approved and processed by SABERLIGHT, the funds are sent to the original payment method.
Most refunds appear within several business days, but processing times vary between banks, credit card providers and payment platforms.
If you have not received a refund after a reasonable processing period, please:
-
Check your bank or payment account.
-
Contact your payment provider if necessary.
-
Contact us if the refund still cannot be located.
We will provide confirmation of the refund where appropriate.
Exchanges
We do not generally offer direct exchanges for change-of-mind purchases.
If you would like a different product, size, configuration or colour, you may need to return the original item and place a new order.
This does not affect your statutory rights if a product is faulty, defective, incorrect or otherwise covered by applicable consumer law.
Products That Cannot Be Returned
Certain products may be excluded from voluntary change-of-mind returns where permitted by law.
Any exclusion will not apply where the product is faulty, defective, incorrect or otherwise subject to a mandatory consumer remedy.
Where a statutory right of withdrawal or cancellation applies, only exclusions recognised by the applicable law will apply.
Warranty and Consumer Guarantees
Any SABERLIGHT warranty is additional to, and does not replace, your statutory consumer rights.
Consumer guarantees and statutory protections may continue to apply even after a voluntary warranty or return period has expired.
For Australian customers, consumer guarantees under the Australian Consumer Law apply automatically and cannot be excluded.
Nothing in this Returns & Refunds Policy is intended to reduce those rights.
Returns for International Orders
International returns may require additional time because of shipping, customs and carrier processing.
Customers returning products internationally should follow the return instructions provided by SABERLIGHT.
Where a customer is responsible for return shipping, the customer is also responsible for ensuring that the package is correctly addressed and appropriately packaged.
We recommend using a tracked shipping service for international returns.
Where SABERLIGHT is responsible for return shipping under applicable law, we will provide appropriate instructions.
Refused or Unclaimed Packages
If a customer refuses delivery or fails to collect a package, additional shipping, storage, customs or return charges may be incurred.
Where permitted by law, such costs may be deducted from a voluntary refund if they result from the customer's decision to refuse or abandon delivery.
This does not affect any statutory cancellation, refund or consumer rights that apply to the purchase.
Contact Us
If you need help with a return, refund, faulty product or order cancellation, please contact us directly.
SABERLIGHT
Email: support@saberlight.com.au
Please include your order number whenever possible so that we can assist you more quickly.
We aim to respond to customer enquiries within 1–2 business days, although response times may vary during weekends, public holidays and periods of high enquiry volume.
We recommend contacting us by email or through the contact form on our website rather than relying on social media messages for return or refund requests.
Our Commitment
We understand that returns and product issues can be frustrating.
Our goal is to handle every request fairly, clearly and respectfully while ensuring that our policies comply with the consumer laws that apply to our customers around the world.
If you believe something has gone wrong with your order or product, please contact us and give us the opportunity to help.
May the Force be with you.
Last Updated: 9 August 2026
