SECTION 1 - Returns & Refunds 

All conditions outlined below follow The Australian Consumer Law Consumer Rights & Guarantees.

We will always do our best to accommodate where applicable. Please read all of the information below and instructions provided on each product page to ensure you are using our products correctly and safely.

Once you have made a purchase, you have agreed to all the sections and points outlined below. If you have any questions or concerns regarding a return, please email us using our Contact form on the ‘Contact Us’ page.

Our money back guarantee policy lasts 14 days, which really is our "Risk Free - Money Back Guarantee." If you receive your item and you change your mind within those 14 days, then you are entitled to a full refund less return shipping and postage fees.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will  also need the receipt or proof of purchase.

Once a refund has been processed, then your refund will be processed and money returned will automatically be applied to your credit card or the original method of payment within 5-10 business days, excluding public holidays and weekends. 

If you have any questions about your refund money arriving (after it’s been processed), please firstly allow for a minimum of 5 business days after the refund has been processed to check up on it, then contact your bank and then contact us. But at a maximum, it shouldn’t arrive any longer than 10 business days, depending on the banking institution - feel free to reach out to us so we can communicate with you during this time. 

Contacting us via the contact form is the best way to get in touch with us. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, you can always contact us for any return question.

A “Change of Mind” return is subject to a number of conditions, as outlined below.

Condition of the item

If you have changed your mind about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging and condition.

Condition of the packaging

The item must be packed securely, using the packaging originally supplied with the item. If the item is not returned to us in the original packaging and in original condition, we reserve the right to not accept the return and you will be responsible for the cost of receiving your returned goods back to you. This also includes not packing the item up sufficiently to avoid damage in transit back to us.

Processing your “Change of Mind” return

For all “Change of Mind” returns, please email us using our Contact form on the ‘Contact Us’ page. A member of our Customer Care Team will assist you with booking your return.

We require photographs to be sent along with your return request, showing that the item and its packaging are both in an acceptable condition, before a “Change of Mind” return can be processed.

Once we receive the returned item from you and it is determined to be in an acceptable condition, we will provide you with your refund.


We will deduct any freight costs associated with the item’s return from the final refund amount issued to you.

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Saberlight may require receiving items back, in this case, we will arrange the pickup and cover the costs of the return. Please ensure the product is well protected and packaged similarly to the way you received the product. 

We will not provide a remedy if, in our reasonable opinion, the issue with the product has been caused by:

  • fair wear and tear.
  • misuse or failure to use in accordance with the manufacturer's instructions.
  • improper maintenance or failure to properly care for the item.

Please also note that we will not process returns where the damage is to the external packaging or product packaging only. 

In the event where we do not require to have the item back, we may request to dispose of it, but please don't dispose of the item until we have confirmed that it is ok to do so. We reserve the right to decline the refund if you have disposed of the item without our approval.

In the case of a refund or store credit, the amount issued will be equal to the original amount paid for the item, including shipping costs. Please note that refunds can only be processed back onto the card or into the account that the original payment was taken from.


If you wish to cancel your order, it must be canceled within 24 hours of the order placement, in which case we will provide you with a full refund. Cancellations after that time may be treated as a “Change of Mind” return. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SECTION 2 - Warranty

One year repair or replacement on electronic components and hilt components. All items will be assessed on a case by case basis to determine fault and remediation type. Please note that we reserve the right to inspect and assess all warranty claims before proceeding with remediation. Be aware that any hardware modifications you make to the electronics will void your warranty. In addition, willful neglect or damage to the product is not covered (example using the incorrect charger, damage from liquid exposure etc)

Although we will generally request that faulty units are sent to us for assessment first, in rare instances we may nominate to send a replacement part or unit to you with a return label for the old one to come back to us.

If we send a replacement part to you with a return label, and you fail to return the faulty unit to us, we will invoice you for said part value.

SECTION 4 - Shipping

We will cover your return shipping costs if your product is faulty and you are asked to return it. Anything out of the scope of the refund policy, listed above, in accordance with Australian Consumer Law, is at our discretion (anything past 14 days and not due to a faulty product). 


If you have any further questions, please do not hesitate to read this page again for extra clarity and to then contact us via the Contact page :) 

Remember, contacting us via social media may not be the best way to get a prompt response. We do our best to respond to everyone within 24-48 hours (business hours / Mon - Fri) via email and sometimes, messages can get lost in social media. So make sure to contact us on our website, via the contact form. 

Lastly, we seek to resolve all matters civilly and in a good way. If you are genuinely unhappy about something (order, product etc), please contact us to resolve things. 

To learn more about our postage times, please visit our "Shipping Information" page, listed on the header & footer of our website. We look forward to doing business with you.